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Author Topic: Nightrain Membership Issues  (Read 7208 times)
TVC15
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« on: April 01, 2016, 03:55:49 PM »
Are existing members having luck logging in? The site is not accepting my password, and I do not want to reset it, fearing it will not reset in time for tomorrow's pre-sales. I updated my account when the emails went out, last week.
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Slashblack
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« Reply #1 on: April 01, 2016, 03:56:10 PM »
PRESALE INSTRUCTIONS

Stay tuned for an email tomorrow, April 2, with your unique presale code. You can also find your presale code on the Tour page when logged in starting later tonight.

Nightrain member benefits go beyond presales - get year round access to exclusive web content, receive your exclusive member gift and more.
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« Reply #2 on: April 01, 2016, 03:57:18 PM »
i have problems logging in..  Huh
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« Reply #3 on: April 01, 2016, 04:03:07 PM »
Nightrain don''t even recognize me anymore...nothings working! I don?t mind signing up again. It's better be working when they come to Europe!
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minerva
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« Reply #4 on: April 01, 2016, 04:17:57 PM »
Did you guys receive the e-mail with your username and password? If you put this info(that they sent you) you should not have any issues, just do not try using what you used before because there is something not working right there.
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TVC15
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« Reply #5 on: April 01, 2016, 04:18:46 PM »
Quote from: minerva on April 01, 2016, 04:17:57 PM
Did you guys receive the e-mail with your username and password? If you put this info(that they sent you) you should not have any issues, just do not try using what you used before because there is something not working right there.

Did you log in/change your password today?
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TrueRock&Roll
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« Reply #6 on: April 01, 2016, 04:26:18 PM »
I'm having trouble too and didn't get an email. Says my username not recognized. Hope this gets fixed really damn soon. Gotta get me those tickets ASAP
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Michael
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« Reply #7 on: April 01, 2016, 04:29:05 PM »
Write to support - they will fix the problem, it's a bug in their system - they verified my email address, but I cannot use my usual nickname now...
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minerva
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« Reply #8 on: April 01, 2016, 04:30:16 PM »
Quote from: TVC15 on April 01, 2016, 04:18:46 PM
Quote from: minerva on April 01, 2016, 04:17:57 PM
Did you guys receive the e-mail with your username and password? If you put this info(that they sent you) you should not have any issues, just do not try using what you used before because there is something not working right there.

Did you log in/change your password today?

I did it when they sent out the e-mails but today I  had to log in again. I tried using my username but it did not work so I used the info they had sent me and it got me in  Smiley
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amurray74
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« Reply #9 on: April 01, 2016, 04:38:45 PM »
I called the number for help and after about 15 minutes on hold, they just sent me a new password and the guy said it can be used tomorrow for the presale too.  He also said you can't change your password now because they are switching servers or something.
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« Reply #10 on: April 01, 2016, 04:51:24 PM »
Quote from: amurray74 on April 01, 2016, 04:38:45 PM
I called the number for help and after about 15 minutes on hold, they just sent me a new password and the guy said it can be used tomorrow for the presale too.  He also said you can't change your password now because they are switching servers or something.


I had the same username issue.  Look for an email with the subject "Nightrain Members Only - New Login Info" from 3/29.  Follow the prompts and your in! 
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« Reply #11 on: April 01, 2016, 04:54:14 PM »
Quote from: minerva on April 01, 2016, 04:30:16 PM
Quote from: TVC15 on April 01, 2016, 04:18:46 PM
Quote from: minerva on April 01, 2016, 04:17:57 PM
Did you guys receive the e-mail with your username and password? If you put this info(that they sent you) you should not have any issues, just do not try using what you used before because there is something not working right there.

Did you log in/change your password today?

I did it when they sent out the e-mails but today I  had to log in again. I tried using my username but it did not work so I used the info they had sent me and it got me in  Smiley

It's NOT your new "display name" to login if you were a previous member!  It's your email and the temp password they sent. Smiley
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« Reply #12 on: April 01, 2016, 04:55:47 PM »
Quote from: pilferk on April 01, 2016, 04:54:14 PM


It's NOT your "display name" to login if you were a previous member!  It's your email and the temp password they sent. Smiley
This.  yes
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D-GenerationX
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« Reply #13 on: April 01, 2016, 05:07:24 PM »
Listen to pilferk, people.

As usual, he is correct.
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« Reply #14 on: April 01, 2016, 05:10:08 PM »
I'm trying to sign up but it keeps giving me a "please match the requested format" message for username and won't let me to proceed to checkout.

There's no language on format to follow when creating a username.

Any ideas?
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« Reply #15 on: April 01, 2016, 05:11:25 PM »
Quote from: The Jester on April 01, 2016, 05:10:08 PM
I'm trying to sign up but it keeps giving me a "please match the requested format" message for username and won't let me to proceed to checkout.

There's no language on format to follow when creating a username.

Any ideas?

I am having the same exact problem.  Any help would be much appreciated! 
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Spirit
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« Reply #16 on: April 01, 2016, 05:11:57 PM »
Quote from: Tyson on April 01, 2016, 05:11:25 PM
Quote from: The Jester on April 01, 2016, 05:10:08 PM
I'm trying to sign up but it keeps giving me a "please match the requested format" message for username and won't let me to proceed to checkout.

There's no language on format to follow when creating a username.

Any ideas?

I am having the same exact problem.  Any help would be much appreciated! 

Only lower case in the username.
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D-GenerationX
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« Reply #17 on: April 01, 2016, 05:13:14 PM »
Quote from: Spirit on April 01, 2016, 05:11:57 PM
Quote from: Tyson on April 01, 2016, 05:11:25 PM
Quote from: The Jester on April 01, 2016, 05:10:08 PM
I'm trying to sign up but it keeps giving me a "please match the requested format" message for username and won't let me to proceed to checkout.

There's no language on format to follow when creating a username.

Any ideas?

I am having the same exact problem.  Any help would be much appreciated! 

Only lower case in the username.

And no non-letters.

I have to take the dash out of my name, for instance.
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I Can Finally Say I Saw Guns N' Roses Without Any Caveats, Qualifiers, Or Preambles.  And It Was GLORIOUS.  Best Concert Of My Life.
pilferk
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« Reply #18 on: April 01, 2016, 05:13:45 PM »
Quote from: The Jester on April 01, 2016, 05:10:08 PM
I'm trying to sign up but it keeps giving me a "please match the requested format" message for username and won't let me to proceed to checkout.

There's no language on format to follow when creating a username.

Any ideas?

I ran into this UNTIL I converted my "old" account to new.  Have you done that part, using the email they sent (I'm assuming you were a previous Nightrain member..and didn't buy within the past couple days).

In addition, I've run into it ONE other time (shortly after conversion) and just clicked the link in the email they originally sent...and that sorted it.

It seems to not like the @ sign for some reason, some times.  I have no idea why.  I wonder if certain instances of the login page are running a different script.  It's odd.

If you mean when setting your DISPLAY name (which actually isn't your username)...all lower case, no symbols other than _ (the underline under the minus sign).
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Together again,
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« Reply #19 on: April 01, 2016, 05:14:13 PM »
Quote from: D-GenerationX on April 01, 2016, 05:13:14 PM
Quote from: Spirit on April 01, 2016, 05:11:57 PM
Quote from: Tyson on April 01, 2016, 05:11:25 PM
Quote from: The Jester on April 01, 2016, 05:10:08 PM
I'm trying to sign up but it keeps giving me a "please match the requested format" message for username and won't let me to proceed to checkout.

There's no language on format to follow when creating a username.

Any ideas?

I am having the same exact problem.  Any help would be much appreciated! 

Only lower case in the username.

And no non-letters.

I have to take the dash out of my name, for instance.

the "_" worked for me. My username is spirit_htgth
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Sweetness is a virtue
And you lost your virtue long ago
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