Guns N' Roses - Live in London 2012 movie

[Conan]

They just told me I need to come to the cinema to get a refund, this is bullshit as it's a 3 and a half hour round journey!

I'm lucky, I bought mine online so I get an automatic refund, but that sucks having to go back to the cinema to get your refund... Damn GNR make it hard work being a fan some times...

 

From my bad news email...
 

Click Here To View Newsletter
 
Dear Conan,

Due to circumstances out of our control, unfortunately the Guns N' Roses screening set to take place this Wednesday 7th November at 7pm has been cancelled.

Given our records show you purchased tickets via the www.eventcinemas.com.au website, a full refund will be processed shortly.

Please note it may take a few days for this payment to reach your account.

We appreciate your patience and once again apologise for any inconvenience.

Kind regards,
Event Cinemas    
      
?2012 Event Cinemas
This email was sent by Event Cinemas. If you wish to unsubscribe to this email, click here.

[Dickeye]

I purchased mine online but they still told me I have to go to the cinema for a refund.

[Axlspants]

What a bloody shame, I was really looking forward to this. I didn't book tickets but four of us were going to Nandos and then to see GnR. Gutted!

[One.In.A.Million]

I've been talking with these guys via email and telephone for the past 3 days, and I've not known anything like it. Poor, poor, poor customer service and it's a disgrace how much of a shitty attitude they have towards anything related to getting your money back.

I wish I'd held off getting tickets now until closer to the showing, I should of known Better...

[AxlReznor]

I understand that they don't have everyone's contact details, but they should have the details for everyone who booked online.
I just received an e-mail from the 100 Club letting me know that one of the opening acts for a gig I was going to has had to pull out... it's not difficult, Showcase! And if you paid online or over the phone, you should be able to receive a refund the same way.

[One.In.A.Million]

The manager of Showcase Birmingham called me today, and explained how it's impossible to do a refund without me being present. I let him have it, told him it's completely unacceptable and unproffesional, and that I was going to make a complaint and take it further. He tried to bargain with me by saying that when I collected my refund, I could watch any film I wanted for free. I said forget it, I paid my ticket to see GN'R, just refund my damn money on my card.

He then told me how Guns N' Roses management has cancelled it, and may be shown early next year. And he also added how in the 5 years he worked there, he had never came across a cancellation like this.

I re affirmed my position of it being a joke, and he had to agree with me. I wasn't going to back down, and he said he will call me tomorrow with another solution to the problem.

All this to get your money back for the damn ticket. 

[samoice]

The manager of Showcase Birmingham called me today, and explained how it's impossible to do a refund without me being present. I let him have it, told him it's completely unacceptable and unproffesional, and that I was going to make a complaint and take it further. He tried to bargain with me by saying that when I collected my refund, I could watch any film I wanted for free. I said forget it, I paid my ticket to see GN'R, just refund my damn money on my card.

He then told me how Guns N' Roses management has cancelled it, and may be shown early next year. And he also added how in the 5 years he worked there, he had never came across a cancellation like this.

I re affirmed my position of it being a joke, and he had to agree with me. I wasn't going to back down, and he said he will call me tomorrow with another solution to the problem.

All this to get your money back for the damn ticket. 

did you ask for his name when you said you were writing to head office?

That might of kicked him up the bum to do something about it.. as im sure no one wants to be mentioned to head office..

Either way this is shocking behavior even more when they said you can come see a film for free... its not free you allready paid ?10!! and why would you wana go see the cinema after this bad service?   


Im so glad i did not buy online.

[Dickeye]

I'm in the same situation with Bluewater. They have now stopped answering my emails and ignoring my calls.

[Will]

It has been cancelled in France too. Distributor told me it's cancelled "worldwide" and may be shown in January 2013.

Once again, no VOD/ DVD/ BR release planned.

[Mysteron]

The manager of Showcase Birmingham called me today, and explained how it's impossible to do a refund without me being present. I let him have it, told him it's completely unacceptable and unproffesional, and that I was going to make a complaint and take it further. He tried to bargain with me by saying that when I collected my refund, I could watch any film I wanted for free. I said forget it, I paid my ticket to see GN'R, just refund my damn money on my card.

He then told me how Guns N' Roses management has cancelled it, and may be shown early next year. And he also added how in the 5 years he worked there, he had never came across a cancellation like this.

I re affirmed my position of it being a joke, and he had to agree with me. I wasn't going to back down, and he said he will call me tomorrow with another solution to the problem.

All this to get your money back for the damn ticket. 

If you paid with your card, then it shouldn't be a problem, and I would stick to your guns.

If you paid with cash, then it may be a problem due to UK money laundering laws. I am not sure on this though

[axlrosegnr]

Tickets are still on sale for the show in Vegas at Rave Motion Pictures on the 15th. Weird.

[One.In.A.Million]

The manager of Showcase Birmingham called me today, and explained how it's impossible to do a refund without me being present. I let him have it, told him it's completely unacceptable and unproffesional, and that I was going to make a complaint and take it further. He tried to bargain with me by saying that when I collected my refund, I could watch any film I wanted for free. I said forget it, I paid my ticket to see GN'R, just refund my damn money on my card.

He then told me how Guns N' Roses management has cancelled it, and may be shown early next year. And he also added how in the 5 years he worked there, he had never came across a cancellation like this.

I re affirmed my position of it being a joke, and he had to agree with me. I wasn't going to back down, and he said he will call me tomorrow with another solution to the problem.

All this to get your money back for the damn ticket. 

If you paid with your card, then it shouldn't be a problem, and I would stick to your guns.

If you paid with cash, then it may be a problem due to UK money laundering laws. I am not sure on this though

Paid on my card, used my iphone which took 10 secs... And now they want me to catch 2 buses, and travel a huge distance just to get my money back.  

As I said, it's just completely out of order and I will endevour to argue my case till the end. And the whole premise of the argument is, is that the Showcase cinema brand is NOT a common one that's located in easy access of the city centre. Most of these venues in the UK are way out the way, and the amount of people I've heard saying they are going to have to go 30 miles for a refund is just scary.

I said to him "don't you have any records of people orders, and the email address they used to order and the order No, etc. And he just paused for about 5 secs, and finally said "er, no we don't keep those"........ and I was like "do you seriously think that's the correct way to run a company?".

Honestly.  

[Mysteron]

The manager of Showcase Birmingham called me today, and explained how it's impossible to do a refund without me being present. I let him have it, told him it's completely unacceptable and unproffesional, and that I was going to make a complaint and take it further. He tried to bargain with me by saying that when I collected my refund, I could watch any film I wanted for free. I said forget it, I paid my ticket to see GN'R, just refund my damn money on my card.

He then told me how Guns N' Roses management has cancelled it, and may be shown early next year. And he also added how in the 5 years he worked there, he had never came across a cancellation like this.

I re affirmed my position of it being a joke, and he had to agree with me. I wasn't going to back down, and he said he will call me tomorrow with another solution to the problem.

All this to get your money back for the damn ticket. 

If you paid with your card, then it shouldn't be a problem, and I would stick to your guns.

If you paid with cash, then it may be a problem due to UK money laundering laws. I am not sure on this though

Paid on my card, used my iphone which took 10 secs... And now they want me to catch 2 buses, and travel a huge distance just to get my money back.  

As I said, it's just completely out of order and I will endevour to argue my case till the end. And the whole premise of the argument is, is that the Showcase cinema brand is NOT a common one that's located in easy access of the city centre. Most of these venues in the UK are way out the way, and the amount of people I've heard saying they are going to have to go 30 miles for a refund is just scary.

I said to him "don't you have any records of people orders, and the email address they used to order and the order No, etc. And he just paused for about 5 secs, and finally said "er, no we don't keep those"........ and I was like "do you seriously think that's the correct way to run a company?".

Honestly.  

If you paid with your card, then I would try to get them to refund you over the phone.

Ask them if they take payments over the phone, if they do, then they should be able process refunds. You can also probably invoice them for any phone costs, and personal time taken up at whatever rate you get paid per hour at your workplace. Also,  if you do end up travelling, then invoice them for this as well and remember to keep your travel receipts.

[slash&axl]

The manager of Showcase Birmingham called me today, and explained how it's impossible to do a refund without me being present. I let him have it, told him it's completely unacceptable and unproffesional, and that I was going to make a complaint and take it further. He tried to bargain with me by saying that when I collected my refund, I could watch any film I wanted for free. I said forget it, I paid my ticket to see GN'R, just refund my damn money on my card.

He then told me how Guns N' Roses management has cancelled it, and may be shown early next year. And he also added how in the 5 years he worked there, he had never came across a cancellation like this.

I re affirmed my position of it being a joke, and he had to agree with me. I wasn't going to back down, and he said he will call me tomorrow with another solution to the problem.

All this to get your money back for the damn ticket. 

If you paid with your card, then it shouldn't be a problem, and I would stick to your guns.

If you paid with cash, then it may be a problem due to UK money laundering laws. I am not sure on this though

Paid on my card, used my iphone which took 10 secs... And now they want me to catch 2 buses, and travel a huge distance just to get my money back.  

As I said, it's just completely out of order and I will endevour to argue my case till the end. And the whole premise of the argument is, is that the Showcase cinema brand is NOT a common one that's located in easy access of the city centre. Most of these venues in the UK are way out the way, and the amount of people I've heard saying they are going to have to go 30 miles for a refund is just scary.

I said to him "don't you have any records of people orders, and the email address they used to order and the order No, etc. And he just paused for about 5 secs, and finally said "er, no we don't keep those"........ and I was like "do you seriously think that's the correct way to run a company?".

Honestly.  

If you paid with your card, then I would try to get them to refund you over the phone.

Ask them if they take payments over the phone, if they do, then they should be able process refunds. You can also probably invoice them for any phone costs, and personal time taken up at whatever rate you get paid per hour at your workplace. Also,  if you do end up travelling, then invoice them for this as well and remember to keep your travel receipts.

I hear it was to do with Axl's vocals. Can anyone clarify why this was cancelled?

[ITARocker]

This is just embarassing. Anyway, it could be a good think, cause to me last great shows happened in 2010

[ianlei]

I've hopefully managed to get a refund from the Reading Showcase Cinema pretty easily (including booking fee). I emailed saying i'm over an hour's drive away from the cinema so the duty manager emailed me back saying he could refund my card over the phone (like Mysteron suggested), so that has happened, i just need to check over the next few days that the money has actually been refunded!
He was very polite and apologetic that the screening was cancelled and hopes they will be able to screen this in the near future.
Ian

[Alan]

just got the same email from showcase nottingham.

complete ballache

[jarmo]

I hear it was to do with Axl's vocals. Can anyone clarify why this was cancelled?

Don't be fucking silly. Was the voice who told you that in your own head?






/jarmo

[Alan]

after a breif conversation they put my money back onto card, and showcase have been told the current plan is to release the show to cinema's in January.

Also they said ticket sales were good across the UK, and no explanation was given to them for the cancellation

[wadey]

got an email today from Showcase. not sure if everyone got one or just because i gave em some shit

anyway i phoned the number they gave me for my nearest venue and they refunded back onto my card.......simples!!



Unfortunately, due to circumstances beyond our control we are no longer able to show the Guns n Roses live at the O2 concert at Showcase Leeds on 07.11.12.

The band?s management team have informed the distributor that all screenings have been cancelled until January 2013 at the earliest.

Please accept our apologies along with Allied Media who were providing the event. In order to arrange a refund, please could you either contact us directly with your credit card details or call into the cinema?

 
Thank you,

 
Neil Reid

General Manager