Here Today... Gone To Hell!

I was just wondering something. For anyone who ordered their tickets through gunsnroses.com (tickets.com) , how long did it take before you received your tickets in the mail?

I really wish when i ordered mine, they would have had FedEx as a delivery option, instead of just Standard Mail. Tickets.com says they don't replace GA tickets if they're lost in the mail so they recommend using FedEx delivery. It would've been nice if they had made FedEx an option!!

I'm not a fan of the stanard mail thing either.  I wish emailed version was available....But oh well, I got kick ass tickets so I am not gonna cry....just check the mailbox with excitiement everyday. 

Email to Ticket.com:

I was reading on a blog (then confirmed) that your company states if you choose to have your item mailed and the item is lost they will not be replaced. This was not disclosed at the time of purchase (when I chose the method). This seems to breach Implied Warranty of Merchantability. I attend 60 to 70 concerts a year and have never heard of this practice. Only one time in twenty years of attending shows have my tickets not arrived prior to day of show. The venue honored my receipt and replaced them.

Please let me know when you expect these tickets to be mailed or if they have already been mailed.

I look forward to hearing from you.

I'll let you know what I hear...

This is why I like Capital Tickets... It's based in Ottawa and does the tickets for the Corel Center so I got my tickets via regular mail in less than a week.

Yeah, I tried to pick (and pay for) a faster means but it wouldn't let me either. For some reason I tend to get my mail extremely fast so if I get mine any earlier then anyone else, I let you all know!

the tickets.com website states that tickets are usually mailed within 2 weeks of purchase...today is exactly 2 weeks, so everyone that ordered the first day should be getting them any day now if all goes as stated.

edit:? just received this following response from tickets.com from my inquiry from a few days ago:

"Thank you for contacting Tickets.com.

Your tickets should be received within 48 hours of your event at the
latest. If you have not received your tickets please contact our
Tickets.com Customer Service Department at 800-352-0212.


Thank you for visiting Tickets.com.

Pablo
Consumer Support"


kinda sounds like a standard form answer to me.

I hope to god they are received before 48 hours before the event. They wouldn't let me ship to any other address, so my tickets are getting shipped to my dads house an hour and a half away.

Yeah, that 48 hr thing kinda scares me.  Thanks for the contact number so I know who to call and harrass.

Not to mention if you are seeing them out of state it does not inspire confidence in making reservations in advance. I don't want to lose money on cancellations. Has anyone allready recieved their tickets from this source?

Well, it's nice to know that I'm not the only one who's still waiting for their tickets to arrive.

Cheers,
W.R.

I only ordered mine this last Wednesday so I'm not too worried yet. I'm going to call my credit card company next just to ensure the actual charge went through. I'll be happier when I'm sure of that.

ticketmaster has the same 48 hr. thing in their info, as well, so it's nota policy exclusive to tickets.com.  i've never had to wait until that close to a show for tickets to actually arrive.

Ticketmaster Policy

"Lost, Stolen, or Destroyed Tickets
If you do not receive your tickets within 3 business days prior to an event, or you notice your tickets are missing or have been destroyed, call your local Ticketmaster Phone Center immediately. Tickets for reserved seating events that are lost during the delivery process from Ticketmaster to you, or that are missing or have been destroyed, may or may not be replaceable at the discretion of Ticketmaster. If your tickets are for general admission seating, or if your tickets were purchased using cash at a Retail Location, whether or not to issue to you replacement tickets will also be at the discretion of Ticketmaster. However, in almost all cases replacement tickets will not be issued for general admission seating or for tickets purchased using cash at a Retail Location. Be prepared with the confirmation number for your account, or the purchasing Credit Card. The operator will first verify whether the tickets are replaceable, and, if they are replaceable, then instruct you as to where and when to pick up your replacement tickets. This is normally done at the Box Office prior to the show, and the tickets are marked as "Replacement" so that they are easily identified as the valid tickets, however Ticketmaster may require you to follow a different procedure in order to obtain the replacement tickets. If replacement tickets are to be issued, then we may require that they only be picked up by the person whose name appears on the credit card used to purchase the tickets and that that person must present the credit card used to purchase the tickets, along with a confirmation number and valid photo identification. In some cases, a replacement fee may be charged. "

VS.

Ticket.com
U.S. Mail
"Tickets are mailed to your credit card billing address and are usually received within 2 weeks of the purchase date. All orders delivered by mail should arrive at least 48 hours prior to your event. Please note: General Admission tickets that are not received / lost in mail will not be replaced. For this reason, we recommend Premium Shipping for all General Admission ticket purchases."

What we are all saying is they did not tell us that up front and we could not choose another option for delivery. I would have chosen Ticketmaster had I known their policy in advance, even if I had to wait another day.

I received my tickets for the Cleveland show, yesterday. So it took a week through ticketmaster. I wouldnt worry to much if you have not got your tickets yet. I have gotten tickets for a show before that came just 3 days before the event. If your credit card has been billed than more than likly your tickets have been printed, then they will be on their way.

Can't worry about every time the corporate state has an opportunity to do you or you'll be paralyzed.? Just be aware.

I think it will be fine.

Thanks....

I purchased my tickets through HOB and they said 5 days...I waited and they finally came in yesterday. 

I wouldn't worry people, you'll get your tickets with plenty of time remaining before the show. I got an email a few days ago stating, "your tickets have been printed," from ticketmaster, so I expect them very soon. I'm going to the Cleveland show and as the quote above me says, some people already got their tickets in the mail.  I've never ordered tickets from tickets.com, so I'm not really sure how that will end up, but I don't think there is anything to worry about at all. Good luck to everyone though and be careful opening the envelopes, BECAUSE THEY WON'T BE MARKED WITH WHERE THEY ARE FROM!!! IT WILL LOOK LIKE JUNK MAIL!!!!!  I've ripped tickets in half before, so I don't want it to happen to anyone else.  AND YES IT SUCKED!!

I ordered my tix through Ticketmaster w/ standard mail, and it took a while.

 I don't remember the exact time, but it was too long.

I've ordered tickets through ticketmaster MANY times ( been to over 250 shows so far), so had i ordered through them i wouldn't be worried. This is the first time i've ordered through this Tickets.com place, so i was just wondering if they take longer than ticketmaster.

I still think it's crappy to say you won't refund GA tickets and recommend fedex shipping , and then DON'T EVEN OFFER FEDEX AS AN OPTION! I also think it's pretty shitty that they didn't post that disclaimer at the time of purchase. I doubt i'll ever order through them again.

I did standard mail and got them. Its a waste to do it next day or what not, but they are not printed right away, so who cares, its a waste of money

When I called Tickets.com customer service line they basically said you should have your tickets within 48 hours of the event date.  They mentioned that it's the venue and or the promotor that decides on the mailing policy (I.E. offer Fed Ex or mail).  However in this case since MAIL was the only option...they said that if tickets were not received by event time to call them back and then pick the tickets up at will call.  IN fact, they haven't even printed my order yet still..if not others as it's not a major priority yet..so they're just probably sitting on the orders till a week before November 10th.


Totally rough..and a waiting game for me and these blasted GA tickets.

They print? your tix at the latest about 3 weeks before the show.

Personally if you're going to the FL shows, I wouldn't start ordering them now, it'd be cutting it kind of close.

I'd go to your local Ticketmaster outlet.

I just find it funny that I haven't even read of someone actually going to a TM outlet and buying their tickets yet. It's crazy how the times have changed and almost all of us would rather just do it online. I have a Ticketmaster about 2 minutes away and it didn't even cross my mind one time to go there and get them.

At the rate tickets sell these days - you could be fucked it you go to an outlet to buy your tickets.  It could sell out online before you even get to the front of the line at the Ticketmaster Outlet.

Yes this would be true if it was a few years ago. But nobody hardly ever lines up for tickets anymore, at least not by where I live. If I were to go buy GNR tickets the second they went on sale, I would be the only person in line.

Well, one time i actually decided to go to the outlet to get it in the last year or so. I found out that it actually costed me a bit more to get them there , plus i had to drive.  So ultimately it usually makes more sense for me to buy them online.
now if i can Avoid ticketbastard in any way, i will.  i'd rather buy direct from the venue if possible.

not really true anymore.  due to the fact that all the scalpers sit online with 10 computers and jam the system, i believe ticketmaster is holding tickets for sale only at the outlet.  for a show i went to recently tickets were not available at the ticketmaster website 4 minutes past 10am and everyone at their computers thought it was sold out.  i was in line at tower records for close to 14 minutes before getting to the front of the line and i ended up with really great seats.  i have actually decided that i am going to buy tix in person from now on after that experience(excpet for the fact that all towers are closing, so i need to find a new outlet.)

Me either. I live to far away from my closest outlet. I ordered them over the phone, because I wanted specific seats.